A fix has been implemented and we are monitoring the results.
Posted Aug 25, 2025 - 10:59 EDT
Identified
We have discovered the issue and are implementing a fix. A recent update failed to deploy to one of our web servers. If a user is connected to that server when syncing, the sync will fail.
Posted Aug 25, 2025 - 10:43 EDT
Investigating
We are currently investigating an issue with syncing in the iOS and Android apps.